Call Standard
Tell us what happened and provide the unit, in-service date, mileage or hours, and a clear description of the problem.
National dump body sales & professional installationsstandardtank@protonmail.com
Support that keeps you working
Resource Center
Warranty procedures, preventive maintenance, safety information, technical guidance, and support for Standard Truck and Tank equipment.
Documents & guidance
Information for the life of the equipment.
Use these resources as a starting point. Component-manufacturer instructions and the information supplied with your specific unit control when requirements differ.
Technical Information
Chassis Measurement GuideCT and CA measurement reference for matching a body to a chassis.→Safe Dump Body OperationPre-operation checks, safe dumping practices, body-prop use, and shutdown procedures.→Preventive MaintenanceInspection and lubrication guidance for the body, hoist, hydraulics, tailgate, tarp, and mounting hardware.→Craftsmanship WarrantyTemporary one-year Standard craftsmanship warranty placeholder.→Service & Support
Warranty RegistrationRegister the completed unit and establish its in-service date.→Warranty ClaimSubmit equipment details and prepare supporting documentation.→Troubleshooting GuidanceInitial checks for hydraulic, electrical, tarp, tailgate, and hoist concerns.→Service BulletinsProduct updates and field notices will be posted here as they are issued.→Contact Technical SupportSend equipment details, photographs, and a description of the concern.→What we cover
For one year, we stand behind fabrication, welding, mounting, frame work, plumbing, wiring, hydraulic installation, and other upfitting performed by Standard Truck and Tank.
If we built it wrong, installed it wrong, or caused the failure, we will fix our work. We may handle the repair at our shop or approve another reasonable repair plan when bringing the truck back is not practical.
What we do not cover
- Damage from overloading, accidents, misuse, neglect, or using the equipment outside its intended application.
- Normal wear, corrosion, cosmetic damage, maintenance items, or repairs and modifications performed by someone else.
- Problems with the chassis or a purchased component when the failure was not caused by our installation.
Parts made by someone else
Bodies, hoists, pumps, PTOs, valves, controls, chassis parts, and other purchased components may have their own manufacturer warranty. We will help you identify the right path and work with the supplier when we can. We still stand behind our installation.
How to get help
If the problem could affect safety, stop using the equipment and call us. Send photographs or video and tell us what happened. Give us a chance to inspect the issue and agree on the repair plan before another shop starts work.
One-year craftsmanship warranty: Transportation to and from our facility is not automatically included. If returning the truck is not practical, contact us before repairs begin so we can agree on the best way to handle it.
Warranty procedure
Call us and let us look at it.
Show us the issue
Send photographs or video of the complete unit and the affected area. Keep any failed parts until we tell you they are no longer needed.
Agree on the repair
We will review the issue and decide whether the truck should come to us or whether another repair arrangement makes more sense.
We make it right
If our craftsmanship caused the problem, we will repair our work or approve the agreed repair plan.
A few straightforward rules
- Call us before another shop begins work, unless immediate action is necessary to protect people or prevent further damage.
- Do not throw away failed parts until we have reviewed the issue.
- Outside labor, towing, travel, or freight must be approved by Standard before we agree to pay it.
- Purchased components may be handled under the component manufacturer’s warranty.
Preventive maintenance
Inspect it. Grease it. Keep it working.
Maintenance frequency must reflect the application, duty cycle, weather, load material, and component manufacturer requirements.
Before each use
Inspect the body, hoist, rear hinges, tailgate latches, tarp, hydraulic hoses, fittings, controls, safety props, and visible mounting hardware. Correct unsafe conditions before operating.
Regular lubrication
Grease all designated pivot points, including hoist pivots, cylinder pins, rear body hinges, tailgate hinges, and other grease fittings supplied with the equipment.
Hydraulic system
Inspect fluid level, hose routing, abrasion, leaks, fittings, cylinder condition, and pump operation. Never search for a hydraulic leak with bare hands.
Fasteners and mounting
Check mounting hardware, hinge hardware, tailgate hardware, and accessory fasteners for looseness. Retorque to the applicable component or installation specification.
Cleaning and corrosion
Remove trapped material and corrosive residue. Repair coating damage promptly and keep drains and moving components clear.
Safe operation
Never work beneath an unsupported body.
Only raise the body on firm, level ground with adequate overhead clearance. Keep personnel clear of the body, tailgate, hoist, load, and pinch points.
Core operating rules
- Read the chassis, hoist, body, tarp, PTO, and accessory instructions supplied with the unit.
- Inspect the area for people, overhead lines, obstructions, unstable ground, and load conditions before raising.
- Distribute loads evenly and never exceed the chassis GVWR, axle ratings, body rating, or hoist capacity.
- Do not dump while the truck is leaning, on soft ground, or when material may hang up and create instability.
- Lower the body completely and secure the tailgate and tarp before travel.
- For inspection or service beneath a raised body, empty the body and properly engage every supplied body prop. Never rely on hydraulic pressure alone.
Troubleshooting
Stop first. Diagnose safely.
Body will not raise
Confirm parking brake and interlocks, PTO engagement, control power, hydraulic fluid level, battery voltage, visible leaks, and that the load is within rating.
Slow or uneven operation
Stop operation and check fluid level and condition, hose restriction or damage, pump noise, binding, uneven loading, and pivot lubrication.
Hydraulic leak
Lower and secure the body, shut the system down, relieve pressure, and keep hands away from suspected pinhole leaks. Contact qualified service personnel.
Tailgate or tarp concern
Do not force the mechanism. Check for trapped material, bent hardware, damaged pins, proper latch position, electrical power, and component-specific instructions.
If a condition affects safe operation, remove the equipment from service and contact Standard Truck and Tank at standardtank@protonmail.com.
Service bulletins
No active field bulletins.
Product updates and important field information will be posted here when issued.